Cookie Policy

This Cookie Policy explains how OTEXE Global Solutions OÜ, registry code 16536027, VAT number EE102515833, with registered address at Vesivärava 50-201, 10152 Tallinn, Estonia, uses cookies and similar technologies on aidadoc.com, the DocToDoc platform, and related services. This Cookie Policy should be read together with our Privacy Policy. We do not intentionally use cookies or similar technologies to collect Patient-Identifiable Information, PHI, or identifiable clinical case content.

1. What Are Cookies?

Cookies are small text files placed on your device when you visit a website or use an online service. Cookies allow a website to recognize your browser or device, remember preferences, support secure login, improve functionality, and understand how the service is used. Cookies may be session cookies, persistent cookies, first-party cookies, or third-party cookies.

2. Similar Technologies

We may use similar technologies, including pixels, web beacons, tags, scripts, local storage, and similar tools. These technologies may help us operate the Platform, secure accounts, remember preferences, analyze performance, and support communications.

3. Strictly Necessary Cookies

These cookies are required for the Platform to function properly. They may enable secure login, maintain sessions, authenticate Users, remember privacy choices, support booking and payment flows, protect against fraud and abuse, and ensure website security. Strictly necessary cookies generally cannot be disabled through our cookie preference tool because they are essential to provide the Platform.

4. Functional Cookies

Functional cookies help remember choices and improve your experience, such as language preferences, region or country settings, interface preferences, saved settings, and account display preferences.

5. Analytics and Performance Cookies

Analytics cookies help us understand how Users interact with the Platform, including pages visited, navigation patterns, technical errors, and performance issues. We use this information to improve usability, reliability, and performance. Where required by law, analytics cookies are used only with consent.

6. Marketing Cookies

If we use marketing cookies, they may help us measure campaigns, understand how Users find DocToDoc, or present relevant information about our services. Where required by law, marketing cookies are used only with consent. We do not intentionally use marketing cookies to collect Patient-Identifiable Information, PHI, or clinical case content.

7. Security and Fraud Prevention Cookies

We may use cookies and similar technologies to detect suspicious activity, prevent abuse, protect accounts, and maintain security.

8. Third-Party Cookies and Services

Some cookies may be placed by third-party providers that help us operate DocToDoc, such as hosting and infrastructure, analytics, payment processing, authentication, email and communications, customer support, security and fraud prevention, scheduling, or video conferencing integrations. Third-party services may process information according to their own privacy and cookie practices. We do not control third-party cookies after they are placed by third-party providers. If Consultations are conducted through third-party services such as Google Meet, those services are governed by their own terms, privacy policies, and cookie practices.

9. Cookie Consent

Where required by applicable law, we ask for your consent before placing non-essential cookies on your device. You may be able to accept all cookies, reject non-essential cookies, manage preferences by category, and withdraw or change consent at any time. Your choices may be stored using a strictly necessary cookie.

10. How to Control Cookies

You can control cookies through our cookie banner or preference tool where available, browser settings, device settings, and third-party opt-out tools where applicable. Most browsers allow you to block, delete, or manage cookies. If you disable certain cookies, some Platform features may not work properly.

11. Updates

We may update this Cookie Policy from time to time. We will update the effective date when changes are made. If changes are material, we may provide additional notice where required by law.

12. Contact

OTEXE Global Solutions OÜ, Registry Code: 16536027, VAT Number: EE102515833, Address: Vesivärava 50-201, 10152 Tallinn, Estonia, Website: aidadoc.com, Email: privacy@aidadoc.com.