Terms of Service

These Terms of Service (the “Terms” or the “Agreement”) constitute a legally binding agreement between you (“you”, “your”, or the “User”) and OTEXE Global Solutions OÜ, a company registered in Estonia under registry code 16536027, VAT number EE102515833, with registered address at Vesivärava 50-201, 10152 Tallinn, Estonia (“OTEXE”, “DocToDoc”, “we”, “us”, or “our”).

OTEXE operates the professional platform known as DocToDoc, available at aidadoc.com, including the website, web application, user accounts, booking flows, payment flows, communication tools, content, features, and related services made available by us from time to time (collectively, the “Platform” or the “Services”).

DocToDoc is a professional peer-to-peer consultation platform intended to connect dental professionals who request professional peer opinions, case discussions, educational guidance, and consulting support with dental professionals who provide such consultations.

By accessing, registering for, browsing, booking, purchasing, providing, or otherwise using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, Refund Policy, Cookie Policy, Medical & Professional Disclaimer, and any additional policies or notices referenced in these Terms. If you do not agree to these Terms, you must not access or use the Platform.

1. Definitions

For the purposes of these Terms, the following definitions apply. “Consultant” means a dental professional who offers or provides professional peer-to-peer consultations through or in connection with the Platform. “Requesting Dentist” means a dental professional who requests, books, purchases, or receives a professional peer-to-peer consultation. “User” means any visitor, registered account holder, Requesting Dentist, Consultant, or other person or entity that accesses or uses the Platform. “Consultation” means a professional peer-to-peer discussion, opinion, explanation, educational exchange, or consulting session between dental professionals. “Clinical Materials” means any de-identified case information, dental images, radiographs, scans, photographs, treatment notes, clinical questions, files, or other professional materials submitted, displayed, discussed, or exchanged by Users. “Patient-Identifiable Information” means any information that directly or indirectly identifies, or may reasonably be used to identify, an individual patient. “PHI” means Protected Health Information as defined under HIPAA.

2. About DocToDoc

DocToDoc is a professional consultation marketplace and technology platform. We facilitate the discovery, booking, payment, and organization of Consultations between dental professionals. DocToDoc is not a dental clinic, medical clinic, healthcare provider, telemedicine provider, medical practice, dental practice, or emergency service. OTEXE does not itself provide dental, medical, diagnostic, therapeutic, or treatment services. Consultations made available through the Platform are provided by independent dental professionals and are intended only for professional peer-to-peer discussion between dental professionals.

3. Eligibility and Professional Status

The Platform is intended for use only by individuals who are dental professionals, dental specialists, dental surgeons, dental clinic professionals, dental educators, or other qualified professionals in the dental field, and by legal entities acting through such professionals. By using the Platform, you represent and warrant that you are at least 18 years old, have legal capacity, are authorized to act for any entity you represent, are a dental professional or are using the Platform on behalf of a dental professional or dental organization, and will comply with all applicable laws, professional rules, ethical obligations, licensing requirements, confidentiality duties, and data protection obligations. We may, but are not obligated to, request evidence of professional status, education, license, registration, specialization, or qualifications. Unless expressly stated otherwise, we do not guarantee continuous verification of any User’s professional license, qualifications, experience, or suitability.

4. Professional-Only Platform; Not for Patients

DocToDoc is not intended for use by patients or consumers seeking dental or medical advice, diagnosis, treatment, emergency care, or a doctor-patient relationship. Patients must not use the Platform to seek dental or medical care. If a patient, consumer, or non-professional accesses the Platform, such person must not rely on any information available through the Platform as dental, medical, diagnostic, or treatment advice.

5. No Dental, Medical, Diagnostic, or Treatment Services by OTEXE

OTEXE does not provide dental, medical, diagnostic, therapeutic, clinical, or treatment services. Nothing on or through the Platform constitutes the practice of dentistry, medicine, surgery, nursing, pharmacy, or any other regulated healthcare profession by OTEXE. Any Consultation obtained through the Platform is provided by an independent Consultant and constitutes a professional peer opinion based on information supplied by the Requesting Dentist. OTEXE does not control, direct, endorse, verify, supervise, guarantee, or assume responsibility for the content, quality, accuracy, completeness, usefulness, appropriateness, safety, legality, or outcome of any Consultation.

6. No Doctor-Patient Relationship

Use of the Platform does not create a doctor-patient, dentist-patient, healthcare provider-patient, fiduciary, or similar professional relationship between any patient and OTEXE. Unless expressly and independently agreed outside the Platform and permitted by applicable law, a Consultation facilitated by DocToDoc does not create a doctor-patient or dentist-patient relationship between the Consultant and the underlying patient whose case may be discussed in de-identified form. The Requesting Dentist remains solely responsible for the patient relationship, including diagnosis, treatment planning, patient communication, informed consent, clinical decisions, treatment delivery, follow-up care, documentation, and compliance with all applicable professional and legal obligations.

7. Peer-to-Peer Professional Consultations

Consultations are intended to support professional discussion and education between dental professionals. A Consultation may include commentary, explanation, possible approaches, educational observations, or professional opinions. A Consultation does not replace the Requesting Dentist’s independent clinical judgment, direct patient examination, diagnostic procedures required by applicable standards of care, patient-specific informed consent, treatment planning responsibility, specialist referral where clinically required, or compliance with local professional rules. The Requesting Dentist must evaluate all Consultation content independently and decide whether and how to use it.

8. Responsibility of the Requesting Dentist

The Requesting Dentist is solely responsible for determining whether a Consultation is appropriate; ensuring that all Clinical Materials are properly de-identified before submission or disclosure; obtaining any patient consent required by applicable law; ensuring that the Consultation request does not contain Patient-Identifiable Information, PHI, or unlawfully disclosed confidential information; providing accurate, relevant, and complete de-identified information; independently evaluating any professional opinion received; and remaining responsible for diagnosis, treatment planning, patient communication, informed consent, treatment, follow-up, documentation, and legal compliance.

9. Responsibility of the Consultant

Each Consultant acts as an independent professional and not as an employee, agent, partner, representative, or subcontractor of OTEXE, unless expressly agreed in writing. Each Consultant is solely responsible for the professional content, accuracy, limitations, and appropriateness of their Consultation; maintaining any required professional license, qualification, authorization, or insurance; providing Consultations only within the scope of competence; clearly identifying limitations of any opinion based on information provided; not requesting Patient-Identifiable Information unless independently lawful and outside Platform requirements; not storing, copying, distributing, or reusing Clinical Materials except as permitted by law and these Terms; and complying with professional secrecy, confidentiality, data protection, and ethical obligations.

10. No Patient-Identifiable Information, PHI, or Patient Health Records

DocToDoc does not require, request, authorize, or intend to receive, collect, store, or process Patient-Identifiable Information, PHI, patient health records, or identifiable patient health data. Users are strictly prohibited from uploading, submitting, posting, transmitting, displaying, storing, or otherwise making available through the Platform any Patient-Identifiable Information or PHI. Before submitting any Clinical Materials, Users must remove, redact, anonymize, or otherwise de-identify all patient identifiers, including names, dates of birth, addresses, contact details, identification numbers, medical record numbers, insurance numbers, metadata, recognizable facial images, and any other direct or indirect identifiers. If a User violates this section, the User is solely responsible for all consequences, including regulatory obligations, patient claims, professional complaints, data protection claims, breach notifications, penalties, damages, and legal costs.

11. Clinical Materials

Users may submit Clinical Materials only if such materials are de-identified and lawful to use for professional consultation purposes. You represent and warrant that you have all rights, permissions, and lawful bases required to submit or display Clinical Materials; the Clinical Materials do not contain Patient-Identifiable Information or PHI; the Clinical Materials do not infringe third-party rights; and your use of Clinical Materials complies with applicable privacy, data protection, medical confidentiality, professional secrecy, intellectual property, and patient consent requirements. OTEXE does not verify the clinical accuracy, completeness, legality, de-identification, or appropriateness of Clinical Materials submitted by Users.

12. Third-Party Video Services, Google Meet, and External Communications

Consultations may take place through third-party communication tools, including Google Meet, video conferencing services, messaging tools, calendar tools, or other external services. Such third-party services are not owned, operated, controlled, monitored, recorded, or supervised by OTEXE. Your use of third-party services is subject to the terms, privacy policies, cookie policies, and practices of the relevant provider. OTEXE does not require Users to display, transmit, discuss, or disclose Patient-Identifiable Information during any video call, screen sharing session, chat, or external communication. Any information, files, images, screen content, clinical details, Patient-Identifiable Information, PHI, confidential information, or other materials voluntarily displayed, disclosed, transmitted, or discussed by Users during third-party communications are shared solely at the Users’ own responsibility.

13. Account Registration and Security

To access certain features, you may be required to create an account. You agree to provide accurate, complete, and up-to-date information. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. You must promptly notify us if you suspect unauthorized access, compromise, or misuse of your account. We are not responsible for loss or damage arising from your failure to protect your account credentials.

14. User Responsibilities and Acceptable Use

You agree not to use the Platform for unlawful, fraudulent, harmful, abusive, or misleading purposes; provide direct dental or medical care to patients through OTEXE; upload or disclose Patient-Identifiable Information or PHI; misrepresent identity, professional status, qualifications, experience, license, or authority; interfere with the Platform; gain unauthorized access; scrape or commercially exploit content; upload malware; harass or abuse others; publish false reviews; coordinate anti-competitive conduct; bypass the Platform payment system; record Consultations without all required consents; or violate intellectual property, confidentiality, privacy, or professional duties. We may suspend or terminate access if we believe you have violated these Terms.

15. Consultant Terms

Consultants may be subject to additional onboarding requirements, payment terms, profile rules, availability rules, professional conduct standards, and verification procedures. By offering Consultations, each Consultant agrees that they act independently, are responsible for their professional opinions, will provide Consultations ethically, will not guarantee clinical outcomes, will not request or require Patient-Identifiable Information through the Platform, will not use Clinical Materials for unrelated purposes, will comply with tax, licensing, professional, and data protection obligations, and understands that OTEXE may withhold or delay payouts in case of disputes, suspected fraud, chargebacks, policy violations, or legal concerns.

16. Payments, Fees, and Transaction Processing

Consultations may be offered for a fee. Prices, packages, subscription terms, platform fees, taxes, and payment details may be displayed on the Platform, in invoices, checkout flows, or written confirmations. Unless otherwise stated, payment is due before access to a Consultation or paid service is provided. We may use third-party payment processors. You agree to provide accurate billing information and authorize us or our payment processor to charge applicable fees, taxes, and payment processing costs. You are responsible for bank fees, card fees, currency conversion fees, chargeback fees, taxes, and other costs associated with your payment, except where prohibited by law.

17. Cancellations, No-Shows, and Refunds

Refunds, cancellations, no-shows, late attendance, technical failures, and disputes are governed by our Refund Policy, which forms part of these Terms. Unless otherwise required by applicable law, dissatisfaction with a professional opinion, disagreement with a Consultant, absence of a desired clinical outcome, or a Requesting Dentist’s decision not to use the Consultation does not automatically entitle the User to a refund.

18. EU Consumer Right of Withdrawal

Where a User qualifies as a Consumer under applicable EU consumer law, the Consumer may have a statutory right to withdraw from certain distance contracts within 14 days. However, the right of withdrawal may be lost or limited where services have been fully performed with the Consumer’s prior express consent and acknowledgment that the right will be lost after full performance; digital content not supplied on a tangible medium has begun with prior express consent and acknowledgment; or another statutory exception applies. Before accessing immediate digital content or time-specific paid services, Users may be required to provide express consent to immediate performance and acknowledge the loss or limitation of the withdrawal right where permitted by law.

19. Disputes Between Users

Disputes may arise between Requesting Dentists and Consultants. OTEXE is not obligated to become involved in disputes between Users, but may, at its sole discretion, assist in reviewing or resolving a dispute. You release OTEXE, its directors, officers, employees, contractors, affiliates, and agents from claims, demands, damages, liabilities, losses, and expenses arising out of or related to disputes between Users, Consultations, clinical opinions, Clinical Materials, or third-party communications, to the maximum extent permitted by law.

20. Reviews, Feedback, and User Content

Users may be able to submit reviews, comments, ratings, feedback, messages, profile information, Clinical Materials, or other content (“User Content”). You are solely responsible for your User Content. You must not include Patient-Identifiable Information, PHI, confidential patient information, illegal content, false statements, defamatory content, or third-party intellectual property without authorization. By submitting User Content, you grant OTEXE a worldwide, non-exclusive, royalty-free, sublicensable, transferable license to host, store, reproduce, display, transmit, adapt, and use such User Content as necessary to operate, improve, secure, promote, and provide the Platform, subject to our Privacy Policy and applicable law.

21. Intellectual Property

The Platform, including software, design, text, graphics, logos, icons, trademarks, service marks, databases, workflows, content, and underlying technology, is owned by OTEXE or its licensors and is protected by intellectual property laws. Subject to your compliance with these Terms, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Platform for its intended professional purpose. You may not copy, modify, distribute, sell, lease, reverse engineer, decompile, scrape, extract, reproduce, or commercially exploit the Platform except as expressly permitted.

22. No Recording Policy

Users must not record, capture, screenshot, store, or redistribute any Consultation, video call, screen share, chat, or Clinical Materials unless all participants have provided valid prior consent and such recording is lawful under applicable law. If a User records or stores any Consultation or materials without proper consent or legal authority, that User is solely responsible for all resulting claims, complaints, damages, regulatory obligations, and legal consequences.

23. Third-Party Services and Links

The Platform may contain links to third-party websites or services or may integrate with third-party providers. We do not control and are not responsible for third-party services, content, privacy practices, security, availability, or terms. Your use of third-party services is at your own risk.

24. Privacy and Data Protection

Our collection and use of personal data is described in our Privacy Policy. By using the Platform, you acknowledge that you have read our Privacy Policy. Users must comply with all applicable data protection, privacy, confidentiality, professional secrecy, and patient consent laws. Users must not submit Patient-Identifiable Information or PHI to the Platform.

25. HIPAA / PHI Position for U.S. Users

Unless OTEXE has entered into a separate written Business Associate Agreement, OTEXE does not act as a Business Associate and does not agree to receive, create, maintain, transmit, or store PHI on behalf of any Covered Entity or Business Associate. U.S. Users are solely responsible for determining whether HIPAA applies to them and for ensuring that their use of the Platform complies with HIPAA and other applicable laws.

26. Disclaimers

The Platform is provided on an “as is” and “as available” basis. To the maximum extent permitted by applicable law, OTEXE disclaims all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, reliability, and uninterrupted operation. We do not warrant that the Platform will be uninterrupted, secure, error-free, or available at any particular time; Consultations will meet your expectations; Consultants will be available; any Consultation will be accurate, complete, suitable, or clinically effective; any clinical outcome will result; or third-party services will be secure, available, or error-free.

27. Limitation of Liability

To the maximum extent permitted by applicable law, OTEXE and its directors, officers, employees, contractors, affiliates, agents, suppliers, and licensors shall not be liable for any indirect, incidental, special, consequential, punitive, exemplary, or similar damages, including loss of profits, loss of revenue, loss of data, business interruption, reputational harm, clinical harm, treatment outcome, malpractice claims, or third-party claims arising out of or related to the Platform. OTEXE’s total cumulative liability shall not exceed the greater of the amount actually paid by you to OTEXE and retained by OTEXE for the relevant paid service during the six months preceding the event giving rise to the claim or EUR 100. Nothing excludes or limits liability where prohibited by applicable law.

28. Indemnification

You agree to defend, indemnify, and hold harmless OTEXE and its directors, officers, employees, contractors, affiliates, agents, suppliers, and licensors from claims, demands, damages, liabilities, losses, costs, and expenses, including reasonable legal fees, arising out of or related to your use of the Platform; violation of these Terms; User Content or Clinical Materials; disclosure of Patient-Identifiable Information or PHI; violation of privacy, data protection, medical confidentiality, professional secrecy, patient consent, or consumer health data laws; professional advice, Consultation, clinical decision, diagnosis, treatment plan, or patient care; misrepresentation of qualifications, license, authority, or identity; use of third-party services; or infringement of third-party rights.

29. Suspension and Termination

We may suspend, restrict, or terminate your access to the Platform at any time if we believe that you violated these Terms; your use creates legal, security, privacy, professional, or reputational risk; you submitted Patient-Identifiable Information or PHI; you engaged in fraud, abuse, harassment, or unlawful conduct; payment failed or was charged back; or we are required to do so by law. Termination does not affect accrued obligations, payment obligations, confidentiality obligations, intellectual property rights, disclaimers, limitations of liability, indemnities, dispute provisions, or provisions that by their nature should survive.

30. Changes to the Platform and Terms

We may modify, suspend, discontinue, or replace any part of the Platform at any time. We may update these Terms from time to time. If changes are material, we may provide notice through the Platform, by email, or by other reasonable means. Continued use of the Platform after updated Terms become effective means that you accept the updated Terms. If you do not agree to updated Terms, you must stop using the Platform.

31. Electronic Communications and Acceptance

You consent to receive communications electronically, including emails, platform notifications, invoices, receipts, reminders, legal notices, and policy updates. Your creation of an account, clicking of checkboxes, payment, booking, access to a Consultation, or continued use of the Platform constitutes electronic acceptance of these Terms. We may maintain records of acceptance, including date, time, IP address, account ID, accepted policy version, and related logs.

32. Governing Law and Dispute Resolution

These Terms are governed by the laws of Estonia, without regard to conflict of law rules, except where mandatory consumer protection laws require otherwise. The Parties will first attempt to resolve disputes through good-faith negotiations. If a dispute cannot be resolved informally, it shall be submitted to the competent courts of Estonia, unless mandatory law provides otherwise. If you are a Consumer residing in the European Union, you may have mandatory rights in your country of residence that cannot be waived by contract.

33. Miscellaneous

These Terms, together with the policies referenced herein, constitute the entire agreement between you and OTEXE regarding the Platform. If any provision is found invalid or unenforceable, the remaining provisions remain in effect. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, corporate reorganization, sale of assets, or by operation of law. Our failure to enforce any provision is not a waiver. Headings are for convenience only and do not affect interpretation.

34. Contact Information

OTEXE Global Solutions OÜ, Registry Code: 16536027, VAT Number: EE102515833, Address: Vesivärava 50-201, 10152 Tallinn, Estonia, Website: aidadoc.com, Email: legal@aidadoc.com.